Payment Methods

Matchashop offers a variety of secure payment methods. The payment methods displayed during checkout may depend on your device, customer account, and the technical requirements of the respective payment service.

Payments are made in euros. For PayPal, Apple Pay, credit card, and Klarna payments, we use the technical payment processing services provided by the respective providers or by our payment service provider Mollie.

PayPal

You can use PayPal to pay for your order through your existing PayPal account.

After selecting PayPal, you will be redirected to PayPal to authorize the payment. There, you will log in and confirm the payment. You will then automatically be redirected back to the shop.

We generally receive immediate confirmation of the payment, allowing us to process your order without any additional delay.

PayPal’s terms and privacy policy apply when using this payment method.

Apple Pay

You can use Apple Pay to pay for your order quickly using a compatible Apple device.

Apple Pay must be set up on your device, and an eligible payment method must be stored in your Apple Wallet. Depending on your device, you may confirm the payment using Face ID, Touch ID, or your device passcode.

Apple Pay is displayed only if your device, browser, and settings support this payment method. If Apple Pay does not appear during checkout, please use one of the other available payment methods.

The payment is processed by our payment service provider Mollie, and we normally receive immediate confirmation.

Credit Card

You can pay for your order using a supported credit or debit card.

Payment processing is handled by our payment service provider Mollie. Your card information is processed directly within the secure payment process and is not stored by us.

Depending on your card-issuing bank, additional confirmation may be required, for example through:

  • a banking app
  • a code sent by SMS
  • another strong customer authentication method

Once the payment has been successfully confirmed, we can immediately continue processing your order.

If your card payment is declined, please first check:

  • whether the card information was entered correctly
  • whether the card is still valid
  • whether the card limit is sufficient
  • whether the card is enabled for online payments
  • whether a required confirmation in your banking app is still pending (3-D Secure)

If you have questions about a declined card payment, please contact your card-issuing bank.

Paying with Klarna

You can pay for your order through Klarna if Klarna offers this payment method to you during checkout.

After selecting Klarna, the information required for the payment assessment will be transmitted to Klarna. Depending on the Klarna payment option selected and the outcome of the assessment, Klarna may request additional information or confirmation.

Klarna decides whether a payment is accepted. We have no influence over this assessment and do not receive detailed information regarding a possible rejection.

If Klarna is not displayed during checkout or Klarna declines the payment, please select another available payment method.

Klarna’s terms and privacy policy apply when using this payment method. Technical processing is handled by our payment service provider Mollie.

Advance Payment by Bank Transfer

When paying in advance, you transfer the full invoice amount to our bank account.

You will receive our bank details and the payment reference required to identify your payment in the order confirmation after completing your order.

Please be sure to enter the order number as the payment reference when making the transfer. This allows us to identify and allocate your payment more quickly.

Your order will not be released for further processing until we have received the full invoice amount. Depending on your bank, it may take one or more banking business days for the transfer to reach us. If you use your bank’s instant transfer feature, we will generally receive the amount within a few minutes and can begin processing your order.

For advance payments, the delivery period begins on the first business day after the full payment has been credited to our bank account.

Please do not transfer a combined amount for multiple orders without consulting us first. A separate transfer for each order makes it easier to allocate the payments correctly.

Payment by Invoice for Returning Customers

Payment by invoice is available exclusively to registered returning customers who have already completed at least three successful orders with Matchashop.

For the system to recognize your previous orders, you must:

  • have a customer account
  • be logged in to that customer account when placing your current order
  • have placed your previous orders through the same customer account

Guest orders or orders that cannot be associated with the customer account you are logged in to will not be considered when determining eligibility.

Only successfully completed orders are counted. Canceled, unpaid, or otherwise incomplete orders are not considered successful orders.

If the requirements are met, payment by invoice will automatically be displayed during checkout. Manual selection or early activation is generally not available.

When paying by invoice, you will receive the payment information together with your order or invoice documents exclusively by email. Please transfer the full invoice amount by the payment deadline stated there and use the specified order or invoice number as the payment reference.

We do not include invoices in your package or send them separately by mail.

Payment by invoice may not be available in individual cases despite previous orders, for example if:

  • you are not logged in to your customer account
  • previous orders are not associated with that customer account
  • payments from previous orders are still outstanding
  • technical or organizational reasons prevent approval

There is no entitlement to payment by invoice.

Payment by SEPA Direct Debit for Returning Customers

Payment by SEPA direct debit is also available exclusively to registered returning customers who have already completed at least three successful orders with Matchashop.

The same requirements that apply to payment by invoice also apply to automatic activation of SEPA direct debit:

  • You have a customer account.
  • You are logged in while placing the order.
  • At least three previous orders have been successfully completed.
  • The orders are associated with the same customer account.

When paying by direct debit, you provide us with a SEPA direct debit mandate authorizing us to collect the amount due from the bank account you specify.

Please make sure that:

  • the account holder’s name is entered correctly
  • the IBAN is complete and correct
  • the account supports direct debits
  • sufficient funds are available in the account

Costs resulting from a returned direct debit for which you are responsible may be charged to you in the amount actually incurred. This applies, for example, if incorrect bank information was provided, the account has insufficient funds, or a properly collected direct debit is disputed without justification.

Direct debit will only be displayed if your customer account meets the requirements. There is no entitlement to activation of this payment method.

Why Are Invoice and Direct Debit Not Displayed?

Invoice and direct debit are not standard payment methods for first-time orders. They are activated only after at least three orders have been successfully completed through your customer account.

Please check the following in particular:

  • Are you logged in to your customer account?
  • Were your previous orders placed through this customer account?
  • Have at least three of these orders been fully completed?
  • Are there any outstanding or unpaid orders?

If you previously placed orders as a guest, the system cannot automatically associate those orders with your customer account.

Even after the requirements have been met, invoice and direct debit may not be available in individual cases for technical or organizational reasons. In that case, please use one of the other available payment methods.

When Will Your Order Be Processed?

For PayPal, Apple Pay, credit card, and Klarna payments, we normally receive confirmation immediately after the payment process has been successfully completed. The order can then be released for processing.

For advance payments, processing begins after the full invoice amount has been received and allocated to your order.

For invoice and direct debit payments, the conditions stated during checkout and in the order documents apply.

Failed or Canceled Payment

If an online payment is canceled or cannot be completed successfully, the order may still exist but remain unpaid.

In this case, please do not immediately place the same order multiple times. First check:

  • whether you received an order confirmation
  • the payment status of the order in your customer account
  • whether the payment appears with your payment provider
  • whether the amount has already been authorized or charged

A temporary authorization hold on your card or account does not always mean that the payment was successfully completed. Such holds are managed by the payment provider or your bank and are normally released again if the payment fails.

If you are uncertain, please contact us and provide your order number before placing the order again.

Refunds

Refunds are generally issued through the same payment method used for the original order.

For PayPal, Apple Pay, credit card, and Klarna payments, the refund is initiated through the respective payment service. Depending on the payment provider and your bank, it may take several business days for the amount to appear in your account or statement.

For payments made in advance or by invoice, we may need your bank information to issue the refund if no suitable payment information is available to us.

Payment Security

Payments made through PayPal, Apple Pay, credit card, and Klarna are processed through encrypted connections and the systems of the respective payment service providers.

We receive only the information required to process and allocate your order. Complete credit card information is not stored by us.

Please do not send us complete credit card information or login credentials by email or through the contact form.

Overview of Payment Methods

PayPal
Payment through your PayPal account; confirmation is generally immediate.

Apple Pay
Payment using a compatible Apple device and a configured Apple Wallet.

Credit Card
Secure card processing through Mollie; additional confirmation by your bank may be required.

Klarna
Payment through Klarna, subject to availability and successful approval by Klarna.

Advance Payment
Bank transfer before shipment; processing begins after the full invoice amount has been received.

Invoice
Available only to logged-in returning customers with at least three successfully completed orders.

SEPA Direct Debit
Available only to logged-in returning customers with at least three successfully completed orders.

Questions About a Payment

If you have questions about a payment or the payment status of your order, please contact us using one of the methods listed on our contact page.

Please provide the following information whenever possible:

  • your order number
  • the payment method used
  • the date of the payment
  • for bank transfers, the name of the account holder

Please do not send us complete credit card information, passwords, or any other confidential login credentials.