Shipping Information
We ship your order reliably with our shipping partners. The carrier used may vary depending on the destination country.
Once your order has been shipped, you will receive a tracking number by email along with a link to track your shipment. If the message does not appear in your inbox, please also check your spam folder.
Delivery to DHL Parcel Lockers and Post Offices
For deliveries within Germany, you can also have your order sent to a DHL parcel locker or post office.
Please make sure to provide your DHL customer number and the parcel locker address completely and correctly. Incorrect or incomplete information may delay delivery or cause the shipment to be returned.
Delivery to Other Countries
We deliver to Germany, numerous other countries within the European Union, as well as Switzerland and Liechtenstein. The applicable shipping costs and free-shipping thresholds are listed in the table below.
We currently do not ship to Malta or Cyprus. Delivery to other countries not listed in the table is not currently available.
Information for Switzerland and Liechtenstein: Deliveries outside the European Union may be subject to customs duties, import taxes, carrier handling fees, or other government charges. These costs are not collected by Matchashop and must be paid by the recipient.
Shipping Cost Overview
Shipping costs are calculated automatically in the cart and at checkout based on the destination country. Free shipping becomes available once the minimum order value for the destination country has been reached.
| Destination Countries | Standard Shipping | Free Shipping From |
| Germany, | 4,95 € | 49 € |
| 5,95 € | 59 € | |
| 6,95 € | 69 € | |
| 7,95 € | 79 € | |
| 8,95 € | 89 € | |
| 9,95 € | 99 € | |
| 11,95 € | 119 € | |
| 12,95 € | 129 € | |
| Switzerland, Liechtenstein | 11,95 CHF | 119 CHF |
The euro amounts shown are final prices. For deliveries within the European Union, the included value-added tax is determined in accordance with the tax rules applicable to the respective cart. For Switzerland and Liechtenstein, prices are displayed in Swiss francs.
Shipping Information for EU Customers
Why aren’t we shipping directly to other EU countries for now?
As of August 12, 2026, the new EU Packaging and Packaging Waste Regulation (PPWR) has come into effect. While we fully support the goal of waste reduction, the law requires cross-border retailers delivering to end consumers to appoint an official Authorised Representative in every single EU destination country and pay country-specific registration and licensing fees—regardless of actual order volume.
For small and medium-sized specialized retailers, this creates disproportionately high administrative and financial fixed costs that we do not wish to pass along through drastic product price increases.
Legal Notice: Obligation to Sell, No Obligation to Deliver
Under the European Geo-Blocking Regulation (Regulation (EU) 2018/302, Art. 4), the “Shop like a local” principle applies across the EU Single Market:
- Selling to all EU citizens: As retailers, we may not discriminate against customers from other EU member states during checkout (e.g., regarding pricing, site access, or payment methods).
- No EU-wide delivery obligation: The regulation explicitly does not require online stores to deliver goods outside their self-defined delivery area to all EU member states.
This means you can freely place orders in our store using any EU billing address; however, our physical delivery is restricted exclusively to shipping addresses within our standard delivery area (currently Germany, Switzerland, and Liechtenstein).
How you can still order from outside Germany
If you reside in an EU country outside Germany, you can easily process your order using a package forwarding service. These providers give you a German delivery address and forward your parcel cost-effectively to your home address.
How it works:
- Sign up with a package forwarding provider of your choice.
- When placing your order in our store, enter your private home address as the billing address.
- Enter the German warehouse address along with your personal customer ID/mailbox number as the shipping address.
- We ship your order within Germany to the service provider, who handles international forwarding to you.
Established Providers:
- Mailboxde.com – Specialized in worldwide and EU-wide package forwarding from Germany.
- MyPaketshop.com – German delivery address and forwarding service (ideal for neighboring countries and the DACH region).
(Note: The forwarding contract is concluded directly between you and the respective service provider.)
Undeliverable Shipments and Returns
If a shipment cannot be delivered for reasons beyond our control and is returned to us, the actual return shipping costs and the cost of reshipping may be charged.
This may apply, for example, if the delivery address is incorrect or incomplete, the shipment is not collected, or delivery is refused without a valid complaint. The amount charged depends on the destination country and the actual costs incurred.
If you do not request reshipment after the package has been returned, the actual return shipping costs may be deducted from the refund.
How the Delivery Period Is Calculated
The delivery period begins on the day after your payment. For advance bank transfers, it begins on the day after the payment order is issued to the transferring financial institution.
If the final day of the delivery period falls on a Saturday, Sunday, or public holiday recognized at the destination, the delivery period ends on the following business day.